Support
Support tracks your support tickets. Use Create ticket in a deposit, position, swap or chain action pane to describe a problem; a failed simulation isn’t required. The form includes the relevant context and lets you add a message and screenshots. Failed simulations also offer a report action with the error attached.
Tickets are tied to the wallet that opened them, so you need to connect that wallet to view them.
Failed transactions
A mined transaction that reverted is reported as Transaction reverted, even if its failure reason cannot be retrieved. When available, a receipt-block replay suggests a possible reason. Replay uses the state at the end of that block and may differ from the original failure; it is not an exact execution trace. Keep the transaction hash when reporting a problem.
Tickets list
Tickets are split into Active and Closed tabs, each with a count. Every ticket shows its title, a status badge, the ticket type, and when it was last updated (plus when it’ll be purged, once closed).
A ticket’s thread
Selecting a ticket shows:
- Ticket context: the stored metadata and captured error for that failure, so support can see what happened without you having to re-describe it
- Messages: a thread between you, Support and the System, each with a timestamp and optional screenshot attachments
- Reply box: up to 4,000 characters; paste a screenshot directly into it to attach one
Managing a ticket
- Close ticket / Reopen ticket: you can close a ticket yourself once it’s resolved, or reopen a closed one if the issue comes back
- Refresh: re-fetches your ticket list and the open thread
- Closed tickets are purged after a retention period (30 days by default), shown at the top of the page
Spam tokens
Support staff can blacklist a spam token on a specific chain. Its token listing and pools are then hidden from VFAT, including searches that include non-whitelisted tokens. The block remains in place until staff explicitly unblock it.
Leaving feedback or reporting a bug
For general feedback or issues outside a deposit, position, swap or chain context, use Leave feedback or Report a bug in the footer. Both open vfat’s feedback board.